Andres was so much help! In my case I was not familiar with my rights and benefits. It was my daughters first accident claim, thank God she was on my insurance ,my car was totaled, I had medical expenses building up ,my baby was hurt, we were not at fault and it seemed as though I had lost it all. The staff was great and guided me through the whole process. Any questions I had were answered, I felt relieved, they did it all for me and for that I am FOREVER thankful.